{"id":78,"date":"2026-05-22T09:08:36","date_gmt":"2026-05-22T09:08:36","guid":{"rendered":"https:\/\/prorelocationteam.com\/?p=78"},"modified":"2026-05-22T09:08:36","modified_gmt":"2026-05-22T09:08:36","slug":"schools-are-harnessing-artificial-intelligence-to-revolutionize-courses-in-hospitality-management","status":"publish","type":"post","link":"https:\/\/prorelocationteam.com\/?p=78","title":{"rendered":"Schools are harnessing artificial intelligence to revolutionize courses in hospitality management"},"content":{"rendered":"
\n

Uncommon Courses is an occasional series from The Conversation U.S. highlighting unconventional approaches to teaching.<\/em> <\/p>\n

Read more AI and art collide in this engineering course that puts human creativity\u00a0first<\/a><\/p>\n

Title of course:<\/h2>\n

Hospitality Employee Relations<\/p>\n

What prompted the idea for the course?<\/h2>\n

The idea came from my frustration with traditional methods used to teach hospitality management. As a professor and industry professional, I saw the need to bridge the gap between theoretical knowledge and real-world skills.<\/p>\n

Internships and fieldwork are valuable. But they may not be available to students, especially those in online or hybrid programs. I wanted to offer students an opportunity to gain hands-on learning experiences.<\/p>\n

Using Articulate\u2019s Rise 360 \u2013 an e-learning development platform \u2013 I created dynamic simulations based on stories from my own experiences, as well as from other industry professionals.<\/p>\n

For example, an interactive lost wallet scenario I created with my instructional design team involves a person who realizes they\u2019ve left their wallet behind after visiting a nursing home. It includes decision points that enhance critical thinking and decision-making through the use of concept art. <\/p>\n

AI-driven prompts aid in transforming industry experiences into online course content. The Pinnacle Golf Resort, a made-up resort I created using Rise 360, engages students with dynamic cause-and-effect decision trees with realistic managerial challenges.<\/p>\n

What does the course explore?<\/h2>\n

Students engage with real-world challenges, such as:<\/p>\n

\u2022 Managing guest complaints<\/p>\n

\u2022 Handling staffing issues<\/p>\n

\u2022 Dealing with financial challenges<\/p>\n

\u2022 Implementing operational solutions<\/p>\n

\u2022 Moral and ethical issues and conflict resolution<\/p>\n

Students are tasked with making decisions that affect the outcome of each scenario, with immediate feedback on their choices. That provides personalized learning experiences tailored to their progress.<\/p>\n

The course focuses on connecting theory to practice, such as application of leadership styles \u2212 autocratic, democratic or different types of power \u2212 to solve problems and improve guest satisfaction. <\/p>\n

One scene in the Pinnacle Golf Resort simulation involves a restaurant manager handling a disruptive guest during a high-profile event. I realized I needed a decision-rating scale to assess the student\u2019s choices. Generative AI refined decision options and aided in the construction of that decision-rating scale. <\/p>\n

This ensures that choices \u2212 such as offering a goodwill gesture or removal of the guest \u2212 have realistic consequences. Therefore, the total number of points affixed would determine whether the restaurant manager would be promoted or need more training. <\/p>\n

Why is this course relevant now?<\/h2>\n

As the hospitality industry becomes more competitive and complex \u2212 with higher turnover rates and shifting workforce expectations \u2212 effective decision-making and problem-solving skills become crucial in managing guest experiences.<\/p>\n

Read more Exploring questions of meaning, ethics and belief through Japanese\u00a0anime<\/a><\/p>\n

Traditional internships and fieldwork are valuable. <\/p>\n

But online and hybrid programs may struggle to provide these opportunities. As hospitality programs shift to online and hybrid formats, the demand for scalable, hands-on learning tools has increased. <\/p>\n

What\u2019s a critical lesson from the course?<\/h2>\n

A key lesson is the importance of adaptive decision-making and understanding the consequences of one\u2019s actions. Through simulations created with the help of generative AI, students see firsthand how their decisions impact multiple areas of a hospitality business. <\/p>\n

These scenarios allow students to experience real-world challenges. And this helps them practice making decisions in a dynamic environment.<\/p>\n

By participating in the simulations, students learn that there is no one-size-fits-all approach in hospitality management. They must adapt their leadership style based on the situation and the individuals involved.<\/p>\n

What materials does the course feature?<\/h2>\n

The course creates interactive simulations using Articulate 360 and Rise 360.<\/p>\n

These simulations replicate real-world hospitality situations such as managing guest complaints or financial decision-making.<\/p>\n

The class uses stories drawn from the instructor\u2019s own industry experience. This exposes students to the complexities of hospitality management.<\/p>\n

Feedback is generated based on the student\u2019s decisions in the simulations, developed with the help of ChatGPT. This fosters self-reflection and promoting continual improvement in their leadership abilities.<\/p>\n

What will the course prepare students to do?<\/h2>\n

Upon completion, students will be able to:<\/p>\n

\u2022 Navigate complex guest relations and manage complaints in real time.<\/p>\n

\u2022 Make informed operational decisions while balancing guest satisfaction, employee performance and financial considerations.<\/p>\n

\u2022 Apply various leadership styles to motivate teams, resolve conflicts and ensure high service standards.<\/p>\n

\u2022 Assess their leadership style and adapt it to different situations in hospitality management.<\/p>\n

Read more Women in STEM face challenges and underrepresentation \u2013 this course gives them tools to\u00a0succeed<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

This hospitality course bridges the gap between theoretical knowledge and real-world skills.<\/p>\n","protected":false},"author":1,"featured_media":77,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[67,58,286,95,24,283,285,284,244,282,264],"class_list":["post-78","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education","tag-ai-and-education-spencer","tag-artificial-intelligence-ai","tag-chatgpt","tag-education","tag-higher-education","tag-hospitality","tag-hospitality-sector","tag-hotels","tag-quick-reads","tag-simulation","tag-uncommon-courses"],"yoast_head":"\nSchools are harnessing artificial intelligence to revolutionize courses in hospitality management - Pro Relocation Team<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/prorelocationteam.com\/?p=78\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Schools are harnessing artificial intelligence to revolutionize courses in hospitality management - 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